Privacy Policy

This Privacy Policy describes how Starbird Chicken ("we," "us," or "our") collects, uses, discloses, and protects the personal information of individuals ("you" or "your") who visit our website at chicken-starbird.top, place orders, participate in loyalty programs, or otherwise interact with our food service business. We are committed to safeguarding your privacy and ensuring transparency about how your data is handled.

By accessing or using our website or services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

This Privacy Policy is governed by applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable federal and state regulations governing data protection and consumer privacy.

1. Who We Are

Starbird Chicken is a food service company operating within the United States. We provide customers with high-quality chicken-based food products through our website and physical locations. Our contact information for all privacy-related matters is as follows:

2. Information We Collect

We collect several categories of personal information depending on how you interact with us. Below is a comprehensive breakdown of the types of data we gather.

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, participate in promotions, or contact our customer support, we may collect the following personal identification data:

• Full name
• Email address
• Phone number
• Billing and shipping/delivery address
• Date of birth (for age verification purposes)
• Username and password (stored in encrypted format)
• Profile photo (if optionally uploaded)

2.2 Payment and Financial Information

When you place an order or make a purchase through our platform, we collect payment-related information. Please note that we do not store complete credit or debit card numbers on our servers. Payment processing is handled by PCI DSS-compliant third-party payment processors. We may collect:

• Partial card number (last four digits) for order reference
• Billing address associated with the payment method
• Transaction IDs and purchase history
• Preferred payment method type (e.g., credit card, debit card, digital wallet)

2.3 Order and Food Preference Information

As a food service company, we collect information about your food preferences and ordering habits, including:

• Items ordered and frequency of orders
• Dietary preferences or restrictions (if voluntarily provided)
• Order history and spending patterns
• Favorite menu items
• Special instructions or customizations

2.4 Usage Data and Website Activity

When you visit our website at chicken-starbird.top, we automatically collect certain technical data about your visit, including:

• IP address
• Browser type and version
• Pages viewed and time spent on each page
• Referring URL (the page that linked you to our site)
• Search queries entered on our website
• Clicks, scrolling behavior, and navigation paths
• Date and time of visit
• Session duration

2.5 Device Information

We automatically collect information about the device you use to access our website or mobile application:

• Device type (desktop, mobile, tablet)
• Operating system and version
• Unique device identifiers
• Mobile network information
• Screen resolution and display settings

2.6 Location Information

With your permission, we may collect precise or approximate geolocation data to facilitate delivery services, suggest nearby pickup locations, or improve local service recommendations. You may disable location access through your device settings at any time.

2.7 Communications Data

When you contact us via email, chat, phone, or social media, we collect the content of those communications, including:

• Customer support inquiries and responses
• Feedback and reviews submitted
• Survey responses
• Social media interactions with our official accounts

2.8 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our website. For detailed information about our use of cookies, please refer to Section 9 of this Privacy Policy.

3. How We Use Your Information

We use the personal information we collect for the following lawful purposes:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling food orders placed through our website
• Managing delivery and pickup logistics
• Sending order confirmations, receipts, and delivery updates
• Managing your account and login credentials
• Responding to customer service inquiries and resolving disputes
• Processing payments and managing billing

3.2 Personalization and Improved User Experience

• Remembering your food preferences and past orders for faster reordering
• Personalizing menu recommendations based on your ordering history
• Customizing promotional offers relevant to your preferences
• Saving your preferred delivery addresses

3.3 Marketing and Promotional Communications

With your consent, or as otherwise permitted under applicable law, we may use your contact information to:

• Send promotional emails, newsletters, and special offers
• Notify you of new menu items, limited-time deals, and seasonal promotions
• Send SMS or push notifications (with your explicit consent)
• Conduct loyalty program communications and reward updates
• Invite you to participate in surveys or feedback programs

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails, replying "STOP" to SMS messages, or contacting us directly at [email protected].

3.4 Analytics and Business Intelligence

• Analyzing website traffic and user behavior to improve our platform
• Measuring the effectiveness of marketing campaigns
• Conducting research and analysis to improve our food offerings
• Generating aggregated, anonymized reports on customer trends
• A/B testing website features and user interface improvements

3.5 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from law enforcement or government authorities
• Detecting, preventing, and investigating fraudulent transactions or unauthorized access
• Protecting the rights, property, and safety of our company, employees, and customers
• Enforcing our Terms of Service and other legal agreements

4. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our business and delivering services to you. These providers are contractually obligated to protect your data and may only use it for the specific services they provide on our behalf. Such providers include:

• Payment processors: To securely handle financial transactions (e.g., Stripe, Square, PayPal)
• Delivery and logistics partners: To fulfill delivery orders to your address
• Cloud hosting and IT providers: To store data and maintain our website infrastructure
• Email and SMS marketing platforms: To send communications you have subscribed to
• Analytics providers: Such as Google Analytics, to analyze website performance
• Customer support tools: To manage customer service interactions
• Fraud prevention services: To detect and prevent fraudulent activity

4.2 Legal Obligations and Law Enforcement

We may disclose your personal information when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, or subpoena
• Respond to lawful requests from government agencies, regulators, or law enforcement
• Investigate, prevent, or take action regarding suspected illegal activities
• Protect against legal liability or defend our legal rights

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, restructuring, or other corporate transaction involving Starbird Chicken, your personal information may be transferred to the acquiring entity. We will provide notice of any such transfer and any changes to this Privacy Policy that may result from such a transaction.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data with third parties for research, marketing analysis, or other purposes. Such data cannot be used to identify you personally.

4.5 With Your Consent

We may share your personal information with other third parties when you have given us your explicit consent to do so.

5. Data Security Measures

We take the security of your personal information seriously and implement a comprehensive set of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard SSL/TLS protocols.
• Data Encryption at Rest: Sensitive personal information stored in our databases is encrypted at rest.
• Secure Payment Processing: We use PCI DSS-compliant payment processors and do not store full payment card details on our systems.
• Firewall Protection: Our servers are protected by robust firewall systems to prevent unauthorized network access.
• Access Controls: Access to personal data is strictly limited to authorized personnel who need it to perform their job functions.
• Regular Security Audits: We conduct periodic security assessments and penetration testing to identify and address vulnerabilities.

5.2 Administrative Security Measures

• Employee training on data privacy and security best practices
• Confidentiality agreements with employees and contractors who handle personal data
• Data minimization principles — we collect only what is necessary for stated purposes
• Incident response procedures to address data breaches promptly

5.3 Data Breach Notification

In the unlikely event of a data breach that may compromise your personal information, we will notify affected individuals as required by applicable law, including applicable state data breach notification laws in the United States. We will also notify relevant regulatory authorities as required.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have specific rights regarding your personal information. We are committed to honoring these rights.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

6.2 Rights Available to All US Customers

Regardless of your state of residence, we extend the following rights to all customers:

• Right to Access: Request access to the personal information we hold about you.
• Right to Correction: Request that we correct inaccurate or outdated personal information.
• Right to Deletion: Request deletion of your personal information, subject to our legal obligations to retain certain data.
• Right to Opt-Out of Marketing: Opt out of promotional communications at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw it at any time without affecting the lawfulness of prior processing.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, you may submit a verifiable request by:

• Email: [email protected]
• Website: chicken-starbird.top

We will respond to your request within 45 days. If we require additional time (up to 90 days total), we will notify you of the extension and the reason for it. We may need to verify your identity before processing your request to protect your privacy and security.

You may also designate an authorized agent to submit requests on your behalf. The authorized agent must provide written authorization from you, and we may still require you to verify your identity directly with us.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The following retention periods generally apply:

When personal data is no longer required, we securely delete or anonymize it in accordance with our data retention schedules and applicable legal requirements.

8. Children's Privacy

Starbird Chicken does not knowingly collect, solicit, or maintain personal information from children under the age of 18. Our website is not directed at or designed to attract children. If you are under 18 years of age, you are not permitted to use our website or submit any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under 18, we will take prompt steps to delete such information from our records. If you are a parent or guardian and believe that your child under 18 has provided us with personal information without your consent, please contact us immediately at [email protected].

Our practices are consistent with the requirements of the Children's Online Privacy Protection Act (COPPA) and applicable state laws regarding the protection of minors' personal information online.

9. Cookies and Tracking Technologies

Our website at chicken-starbird.top uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support our marketing efforts.

9.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They help websites remember your preferences, keep you logged in, and collect information about how you use the site.

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data.
• Functionality Cookies: Remember your preferences (such as saved delivery address or language settings) to personalize your experience.
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. These are only set with your consent.
• Session Cookies: Temporary cookies that expire when you close your browser.
• Persistent Cookies: Remain on your device for a set period or until you manually delete them.

9.3 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings. Most browsers allow you to refuse cookies or delete cookies that have already been set. Please note that disabling certain cookies may affect the functionality of our website. You can also opt out of analytics cookies by using the Google Analytics Opt-Out Browser Add-on available at tools.google.com/dlpage/gaoptout.

For detailed information about the specific cookies we use, their purposes, and how long they remain on your device, please refer to our full Cookie Policy available on our website.

10. International Data Transfers

Starbird Chicken is a United States-based business and primarily processes and stores personal data within the United States. However, some of our third-party service providers may be located in or operate servers in other countries.

If your personal information is transferred outside the United States, we take appropriate safeguards to ensure that your data remains protected in accordance with this Privacy Policy and applicable law. Such safeguards may include:

• Data processing agreements with our service providers that require them to implement appropriate data protection measures
• Ensuring third-party providers comply with privacy standards equivalent to those required under US law
• Using service providers that have adopted recognized privacy frameworks and certifications

By using our website and services, you acknowledge that your personal information may be transferred to and processed in the United States or other countries where data protection laws may differ from those in your country of residence.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by Starbird Chicken. These may include food delivery platform partners, social media platforms, or payment gateways. Once you leave our website, we have no control over the privacy practices of those third parties.

We encourage you to review the privacy policies of any third-party websites you visit. We are not responsible for the content, privacy practices, or data handling of third-party websites or services.

12. Social Media and User-Generated Content

Our website may feature integrations with social media platforms such as Instagram, Facebook, X (formerly Twitter), and TikTok. If you interact with our social media features or share content through our website, information may be collected by those platforms in accordance with their own privacy policies.

If you post reviews, photos, or other content on our website or social media pages, please be aware that this information may be publicly visible. We are not responsible for any personal information you choose to include in publicly posted content.

13. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Currently, there is no industry-wide standard for responding to DNT signals, and our website does not alter its data collection and use practices in response to DNT signals from your browser.

However, you can manage your privacy preferences through your cookie settings and by exercising the rights described in Section 6 of this Privacy Policy.

14. FTC Act Compliance and Consumer Protection

Our privacy practices are designed to comply with the Federal Trade Commission Act (FTC Act) and FTC guidelines on data security and consumer protection. We commit to:

• Transparent and accurate disclosure of our data practices
• Honoring the commitments we make in this Privacy Policy
• Not engaging in deceptive or unfair practices in connection with the collection or use of personal information
• Maintaining reasonable data security measures as required by the FTC
• Providing consumers with meaningful choices about how their data is used for marketing

15. How to File a Complaint

If you have concerns about how we handle your personal information and wish to file a formal complaint, please follow the steps below:

15.1 Contact Us First

We encourage you to reach out to us directly in the first instance so that we can address your concern promptly:

• Email: [email protected]
• Website: chicken-starbird.top

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

15.2 Filing a Complaint with Regulatory Authorities

If you are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authority. Depending on your state of residence, the following options are available:

• Federal Trade Commission (FTC): For federal consumer protection and privacy complaints: reportfraud.ftc.gov
• California Residents — California Privacy Protection Agency (CPPA): For complaints related to CCPA/CPRA violations: cppa.ca.gov
• California Residents — California Attorney General: oag.ca.gov/privacy
• Other States: Contact your state Attorney General's office for guidance on filing privacy-related complaints at the state level.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or data handling procedures. When we make material changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Post the revised policy on our website at chicken-starbird.top
• Send an email notification to registered users (for significant changes)
• Display a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact our privacy team:

We are dedicated to resolving any privacy concerns you may have in a timely and professional manner. Our privacy team is available to assist you with any questions about your personal data and your rights under this Privacy Policy.